When you subscribe to proXPN VPN service, you are given some of the most modern encryption technologies available on today’s market. The service has a professional feel, a great website, and is endorsed by cNet and Lifehacker.
While we aren’t necessarily shying away from recommending this VPN service to consumers, we do feel that it is important to discuss speed. During our review of the software, performance simply didn’t match the quality of the VPN client as a whole. Security and privacy are amazing, the price is right, and customer support is setting a new standard.
All of that aside, speeds are slower than average. If you are looking for a VPN that performs at the highest speeds, proXPN will undoubtedly disappoint. If, on the other hand, features are more important to you than high levels of performance, you can do no better than this software.
When you subscribe to proXPN, you can choose between a premium subscription and one that is free. The premium service costs as little as $6.25 per month and is more than worth the cost.
- One Month – $9.95 every 30 days.
- 6 Months – $49.95 twice each year.
- 1 Year – $74.95 annually.
No matter which service you choose, you are given access to a 7-day free trial. If you determine that the service is not the right one for you, you can get your money back in the first week.
You can contact customer support a number of different ways. You can utilize the toll-free phone number to speak with a live person, send an email, or get in touch with a representative via Twitter.
We attempted to contact customer support via email and were duly impressed. We received a response to our query in a matter of minutes. The response we received was not only friendly, but it answered our question completely.
Privacy and Security
Subscribing to proXPN gives you a choice of PPTP and OpenVPN protocols. The levels of encryption available climb to 2048-bit. When we attempted to find out how the company handles the logging of customer activity, we were only able to find a statement referring to limited record keeping.
When inquiring exactly what this statement meant, we were told that the only logs kept are those of connection times, and that logs are deleted before or at 14 days. We were also told that the company is unable to see anything that its subscribers doing while online.
The proXPN Website
The proXPN website offers tons of information without being hard on the eyes. The soothing colors and professionally design immediately spiked our interest. Information is easy to find, pricing plans are clearly outlined, and helpful tips are abundant. There is virtually nothing we don’t like about this site.
We chose to download and install the premium service in order to give proXPN a comprehensive review. We chose to subscribe for 30 days, and paid our $9.95 with PayPal. We were asked to wait a few minutes and refresh our browser. We waited, we refreshed, and we were on our way.
The website detected that we were running on our Mac and took us directly to the installation instructions. Even though we knew what we needed to do to install our new software, we were happily surprised to find screenshot-based instructions telling us what to do. This is a great feature for those that aren’t comfortable installing software blindly.
After installation, we were asked to provide our username and password. We did as we were asked and immediately had the option to connect to any one of seven servers. We had no issues connecting to any of the servers on the list.
proXPN can be used on Windows XP SP3, Vista, 7, and 8. It can also be used on Mac OSX versions 10.6 and above, and iOS and Android version 4.0 and above. There is no support currently available for Linux or routers.
What we like about proXPN:
- Exceptional customer service
- Great website
- Free subscription
- Money back guarantee
- Support response is almost instant
What we don’t like about proXPN:
- Lacks high speeds of other providers
- PPTP only available with paid subscription
- No support for Linux
- No support for routers
Upon concluding our review of proXPN, we found very little not to like. Unfortunately, the one big thing that we did not like, lack of speed, may be enough for some consumers to look elsewhere. Our speed frustrations were not limited to a single server, but were experienced across the board.
If you are more interested in privacy and security than speed, you can’t go wrong with proXPN. If, on the other hand, speed is an important factor to you, you can find other service providers that offer similar features with great speeds.